Shipping Policy

Shipping Policy

Last updated: January 2024

Delivery Areas

We currently deliver to the following areas:

• Metro City and surrounding suburbs
• Selected regional areas (see coverage map)
• Delivery radius of 50km from our distribution centers

Delivery Times

• Standard Delivery: 1-2 business days
• Express Delivery: Same day (orders placed before 2 PM)
• Scheduled Delivery: Choose your preferred time slot

Delivery Charges

• Orders over ₹500: FREE delivery
• Orders under ₹500: ₹50 delivery charge
• Express delivery: Additional ₹30
• Scheduled delivery: Additional ₹20

Special Handling

We take special care with:

• Frozen and refrigerated items (insulated packaging)
• Fragile items (extra protective packaging)
• Fresh produce (climate-controlled transport)

Delivery Instructions

Please provide clear delivery instructions including:

• Complete address with landmarks
• Contact phone number
• Preferred delivery time
• Special instructions (gate codes, etc.)

Failed Delivery

If delivery fails due to incorrect address or unavailability:

• We will attempt contact via phone
• Rescheduling available for next business day
• Additional delivery charges may apply

For shipping inquiries, contact us at shipping@freshmart.com