Return & Refund Policy

Return & Refund Policy

Last updated: January 2024

Returns

Due to the perishable nature of our fresh food products, we have specific return policies:

Fresh Produce & Perishables

• Must be reported within 24 hours of delivery
• Products must be significantly damaged or spoiled upon delivery
• Photo evidence may be required

Non-Perishable Items

• Can be returned within 7 days of delivery
• Items must be in original packaging and unused
• Customer responsible for return shipping costs

Refunds

Approved returns will be refunded using the original payment method within 5-7 business days.

Damaged or Incorrect Orders

If you receive damaged or incorrect items:

• Contact us immediately at support@freshmart.com
• Provide photos of the damaged items
• We will arrange for replacement or full refund

Quality Guarantee

We guarantee the freshness and quality of our products. If you're not satisfied, we'll make it right.

How to Request a Return

1. Contact our customer service team
2. Provide your order number and reason for return
3. Follow the provided return instructions

For return requests, contact us at returns@freshmart.com or call our customer service line.